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Door Warranties and BPIR

Guarantee of quality

TO THE HOME BUILDER

All Parkwood doors come with a warranty:

  • Timber doors 5 years.
  • Aluminium doors 10 years.
  • Duramax Composite doors 10 years.

 

Should a defect in our workmanship (other than simple maintenance of what we speak of in this guarantee) develop within the warranty lifetime, we will repair or replace the door, at our discretion, to the re-seller. Parkwood will not consider any defects which fall within the following:

  • A warp shall not be considered a defect unless it exceeds 6mm in the door itself.
  • Natural variations in colour and grain of timber are not considered defects.

ALUMINIUM DOOR WARRANTY

Aluminium doors have a 10-year warranty, and powder coat finishes have a 10-year warranty or longer, but this requires a certain level of care, Click here for a guide.

This covers ranges: Strata, Thermtek and Garrison.

Parkwood’s website and brochures depict only indicative colours. Before confirming your colour choice, we suggest that you request actual samples.

DURAMAX AND RESOLUTE COMPOSITE DOOR WARRANTY

In fully exposed conditions, Duramax Composite Entry Doors are guaranteed for 10 years. Resolute doors have the same warranty as Duramax.
Fiberglass/resin are applied to all edges of the door, so it does not have to be painted in order to be warranted.

When painting your Duramax door, please keep this in mind:

SOLID TIMBER DOOR WARRANTY

  • Seasonal and geographic variations in atmosphere can cause some shrinkage or expansion in a product – this does not constitute a defect.
  • Natural variations in the colour of timber are not considered defects.
  • Doors should be stored away from direct sunlight in a clean, dry place.

 

INTERNAL DOORS

Immediately after fitting the door in its frame, but before hanging, the entire door including the top and bottom edges must be sealed or painted. Use a high quality finish and follow the manufacturer’s advice.

 

 

 

EXTERNAL TIMBER DOORS

Our Parkwood Solid Timber doors are designed to be used in weather-protected situations. Timber is a beautiful natural product, creating a solid, attractive entry door. Nevertheless, if it is left exposed to the elements without adequate protection, it will not last.

Consequently, the door requires the following:

  • A minimum porch roof or protection of 1200mm.
  • Protection from direct sunlight, driving rain, and other extreme conditions.
  • All 6 faces to be pre-finished (coated) with a film-forming product.
  • A well-maintained coating.

Timber doors need to be sealed (6 sides) within 5 days of receiving the door and full coating applied within 28 days of being sealed. Oils and penetrating stains are not a sealant.
Providing these conditions are met, your Parkwood solid timber door is covered by a 5-year warranty.

 

The Parkwood Guarantee is VOID if:

  • Wood oil or penetrating stain is applied as a finish – even if this is recommended by the manufacturer.
  • The timber door does not have sufficient cover (minimum 1.2m).
  • Exposed to long periods of direct sunlight (4 hours or more)as this can cause heat cracks.
  • Timber doors are exposed to driving rain.
  • The timber door is finished in a dark colour (Colour requires to have a LRV rating of higher than 40%), as this attracts the heat.

WARRANTY PLUS

We offer a Full Cover warranty option on all of our doors!

An additional option to the Standard Warranty, which covers replacement of the door if faulty (and meets warranty conditions). With the ‘Warranty Plus Cover’, you can offer peace of mind to your clients for a low cost.

What your standard warranty covers:

  • Door repair or replacement only.

 

Warranty Plus offers an additional level of assurance which includes:

  • Standard door repair or replacement as outlined in the warranty.
  • PLUS door fitting
  • PLUS door finishing
  • PLUS refitting of any hardware
  • Up to the maximum contribution of $750 + GST.

Warranty Plus contributes up to $750 + GST towards refitting and rehanging costs. If you wish to activate this option, please specify ‘Warranty Plus’ on your order.

All problems relating to the door that Parkwood supplied would be fixed by Parkwood. Please note that NO Parkwood warranty is effective if our ‘Guarantee of Quality’ is not followed and met. (All doors have this attached to the edge).

HARDWARE WARRANTY

All Parkwood hardware has a minimum of one year warranty however most hardware warranties are supplier dependent. View our major supplier warranties by clicking on the links below.

Please note: Hardware warranty covers parts only and no labour costs associated.

BPIR - Building Products Information Requirements

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